We have a 30-day return policy, which means you have thrity (30) days after ordering your item to request a return. If your return is accepted, you will be charged for both return shipping and shipping of the new item. Once additional shipping as been paid, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can read our full return and refund policy below for more details. To start a return or inquire about return eligibility, you can contact us at support@boketomedia.com or click the chat widget in the bottom right corner of our website.
Return Eligibility
Certain items on our store (excluding damaged/defective items) are not eligible for return:
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Print-to-Order Items: We do not offer returns or refunds for items that are labeled as "print-to-order" or "on-demand" on their respective product pages. Such items are not manufactured until ordered by the customer and cannot be reprocessed back into our local inventory.
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Digital Downloads & Gift Cards: We do not offer returns or refunds for downloadable digital products like virtual gift cards, high-resolution albums, plug-in presets, sample packs & virtual tickets under most circumstance.
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Used Gear & Novelty Items: We do not offer returns or refunds for items that are labeled as "used" or "novelty" on their respective product pages. Such items cannot be reprocessed back into our local inventory as we can no longer verify their condition.
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Custom Items: We do not offer returns or refunds for customized orders or personalized items under most circumstances excluding damages, defects or customization errors.
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Consumables: We do not offer returns or refunds for cosmetics, hot sauces, coffee beans or any other type of consumable item under any circumstance for safety reasons.
For any questions or concerns about return eligibility, please contact us at support@boketomedia.com with a URL of the product page or your order number (B12345).
30-Day Return Window
You have thirty (30) days from the date of your order to initiate a return for eligible items. The item must be in the same condition as received, unworn or unused, with tags, in its original packaging. You cannot return an item that has been washed or worn for longer that the amount of time necessary to verify correct sizing. To initiate a return, follow these steps:
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Contact us: Reach out to our support team by sending an email to support@boketomedia.com or by clicking the chat widget in the bottom right corner of our website. Please include your order number and all relevant information.
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Verify acceptance: Upon approval of your return request, you will be responsible for the return shipping cost as well as the shipping charge for the new item. This verification must occur within seven (7) business days of first contacting our support team.
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Ship the return item: After the additional shipping costs are covered, we will provide you with a return shipping label and detailed instructions on where and how to send your package. Alternatively, you may not be charged for additional shipping and instead instructed to ship it yourself to a specified address.
Any items returned unsolicited without prior approval will not be accepted, under any circumstance.
Damages, Defects & Other Issues
Inspect your order upon receipt. Contact us immediately if you find any item to be damages, defective, missing or incorrectly sized so we can assess the situation and rectify it. You only have thirty (30) days from the date of your order to initiate a return.
Exchanges
In most circumstances, we do not explicitly arrange for an exchange on behalf of the customer. Once a return is initiated, the customer may place a new order for a different item at their own convenience. With the exception of gift cards, we do not offer any sort of store credit.
Refunds
Upon receipt and inspection of your return, we will inform you if the refund has been rejected. If approved, the refund will be processed to your original payment method. Be aware that it may take some time for your bank or credit card company to process and post the refund, and we have no control over this
Refunds are issued through the method of payment you selected upon checkout and usually take a few days to process. Digital downloads are nonrefundable.
For any additional information or assistance, please contact us at support@boketomedia.com.
