Packages are typically sent out within 1-3 business days of placing your order from our workspace in Chattanooga, Tennessee. Pre-order items are not shipped until the date specified in the disclaimer within the product description. You will receive tracking information via email once your package is scanned in by the United States Postal Service. Shipping costs are nonrefundable, so please make sure that your address is verified by USPS.

We have a 30-day return policy, which means you have 30 days after ordering your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the email invoice or proof of purchase.

To start a return, you can contact us at support@boketomedia.com. If your return is accepted, you will be charged for both return shipping and shipping of the new item. Once additional shipping as been paid, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and downloaded digital products (such as hi-res albums or plugin presets). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.