The Lost City (2017)
The Lost City (2017)
- Download the hi-res studio files and The Wise Man's Fear will get 100% of all profits from your purchase!
We have a 30-day return policy, which means you have thrity (30) days after ordering your item to request a return. If your return is accepted, you will be charged for both return shipping and shipping of the new item. Once additional shipping as been paid, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can read our full return and refund policy below for more details. To start a return or inquire about return eligibility, you can contact us at support@boketomedia.com or click the chat widget in the bottom right corner of our website.
Certain items on our store (excluding damaged/defective items) are not eligible for return:
For any questions or concerns about return eligibility, please contact us at support@boketomedia.com with a URL of the product page or your order number (B12345).
You have thirty (30) days from the date of your order to initiate a return for eligible items. The item must be in the same condition as received, unworn or unused, with tags, in its original packaging. You cannot return an item that has been washed or worn for longer that the amount of time necessary to verify correct sizing. To initiate a return, follow these steps:
Any items returned unsolicited without prior approval will not be accepted, under any circumstance.
Inspect your order upon receipt. Contact us immediately if you find any item to be damages, defective, missing or incorrectly sized so we can assess the situation and rectify it. You only have thirty (30) days from the date of your order to initiate a return.
In most circumstances, we do not explicitly arrange for an exchange on behalf of the customer. Once a return is initiated, the customer may place a new order for a different item at their own convenience. With the exception of gift cards, we do not offer any sort of store credit.
Upon receipt and inspection of your return, we will inform you if the refund has been rejected. If approved, the refund will be processed to your original payment method. Be aware that it may take some time for your bank or credit card company to process and post the refund, and we have no control over this
Refunds are issued through the method of payment you selected upon checkout and usually take a few days to process. Digital downloads are nonrefundable.
For any additional information or assistance, please contact us at support@boketomedia.com.